A customer bought a product from your store, that’s great. However, can you convert a one-time customer into a loyal patron? For long term business success, this should be your goal. According to studies, after getting bad after-sales services, 51% of clients will never do business with that company again! So you must work on the after-sales service. Right? But, how? How will you manage thousands of customers single-handedly? Well, if you haven’t heard about after-sales service management software, this might be a good time to start.
Why After Sales Service for Businesses?
- When it comes to making a repetitive purchase, 64% of customers find customer experience is more important than the cost itself. After-sales service plays an important role in boosting customer experience and customer retention. Customer service software makes use of different methods to keep up the communication high to build a loyal customer base and increase your brand value.
- After having a positive after-sales experience with a brand, more than 70% of customers would recommend it to a friend. The customer begins trusting in the brand if they are purchasing from it for a longer duration. When they do that, they become the idle marketer for your brand and you will see more new leads recommended by your clients. This is the reason businesses are continuously relying on After-sales management software & you should look at it too.
- After-sales service plays a crucial role in establishing the relationship between the business and customers. The existing customer is more valuable than the new ones. Don’t think so? Well, according to studies, the possibility of selling to an existing customer is 60- 70 %. On the other hand, it’s not even 30% to a new customer. What do you think now?
After reading the above 3 reasons, it would be wise for any entrepreneur to invest in After Sales Service Management Software. If you are not taking care of customer experience by offering better after-sales, you will lose the ability to grow your business. By integrating Customer service software, you can take care of most of the problems. If you need more assistance, well, we are here for you.